About Us
About Nelavor
Nelavor is an international B2C online store operated by Chengmai County Xiaoqiao Trading Co., Ltd. The company was established in 2026 and is located in Chengmai County, Hainan Province, China. We sell household daily necessities and home living products, including household daily items and related home-use products, to customers in the United States.
Corporate Entity and Relationship
Nelavor is the storefront and brand name used for our online retail business. Nelavor is operated by Chengmai County Xiaoqiao Trading Co., Ltd. All sales, purchases, customer communications, order processing, returns, and after-sales services conducted through Nelavor are made with Chengmai County Xiaoqiao Trading Co., Ltd. as the contracting entity.
Registered Address
Room 804, Building 3, Jinyuan Residential Complex, No. 1 Jiefang East Road, Jinjiang Town, Chengmai County, Hainan Province
Actual Operating / Warehouse Address
Room 804, Building 3, Jinyuan Residential Complex, No. 1 Jiefang East Road, Jinjiang Town, Chengmai County, Hainan Province
Return Address
Room 804, Building 3, Jinyuan Residential Complex, No. 1 Jiefang East Road, Jinjiang Town, Chengmai County, Hainan Province
Our Mission
Our mission is to make everyday home shopping easier, more transparent, and more reliable for customers in the United States. We focus on household daily necessities and home living products that people use regularly, and we aim to offer products that combine practical value, dependable quality, and fair pricing. Instead of chasing short-term sales, we are building a store that customers can return to when they need useful home products without unnecessary complexity.
We are a small, hands-on team based in Chengmai County, Hainan Province, China. Our team handles product sourcing, supplier communication, quality checks, packing, shipping coordination, and customer support. Because we are involved in these steps directly, we can keep our operations practical and responsive. We work with manufacturers and suppliers in China, manage our own storage and fulfillment process, and ship orders to customers in the United States. Our goal is not to be the biggest store, but to be a store that does the basics well: accurate product descriptions, careful packing, clear communication, and support when something goes wrong.
Best Price and Quality Products
One of the reasons we built this online store is to provide quality household daily necessities and home living products at reasonable prices. Unlike conventional sellers that rely on multiple layers of agents, we work directly with manufacturers and suppliers, and we manage our own warehouse and fulfillment process. This allows us to reduce unnecessary costs and pass those savings on to our customers.
Payment Security and Privacy (PayPal and SSL Certificate)
Your online transaction on Nelavor is secure with high levels of transaction security. Our store uses SSL encryption technology to protect your card information while securely transmitting it by SSL directly to a secure electronic vault for payment processing. We use PayPal as a payment gateway, which is one of the safest and most widely trusted payment methods. We do not share our customer's data with third parties in any way. Data collected is only used for processing and delivering orders.
Contact
Email: support@nelavor.com
Phone: +86 138 5126 7943
Company: Chengmai County Xiaoqiao Trading Co., Ltd.
Registered Address: Room 804, Building 3, Jinyuan Residential Complex, No. 1 Jiefang East Road, Jinjiang Town, Chengmai County, Hainan Province
Actual Operating / Warehouse Address: Room 804, Building 3, Jinyuan Residential Complex, No. 1 Jiefang East Road, Jinjiang Town, Chengmai County, Hainan Province
Return Address: Room 804, Building 3, Jinyuan Residential Complex, No. 1 Jiefang East Road, Jinjiang Town, Chengmai County, Hainan Province